Privacy Policy

Thank you for supporting HotBox and please know your privacy is extremely important to us. This privacy policy is provided to explain how information is collected on our website and how that information is handled once it has been collected. Please note that this privacy policy may change at any time. While using you accept the terms and conditions described in this privacy policy.

HotBox Registration

Personal information is gathered by HotBox during the order check out process. During the check out process, your name, mailing address, e-mail address, telephone number, fax number, credit card information, and information about your interests in and use of various products, programs, and services are collected. Your account username and password are collected at this time as well. Please note that your user name is your email address and you may create your own unique password. If you forget your password you can request to have your password emailed to your email address. For security reasons, HotBox does not store sensitive credit card information on our servers. To view your account history click My Account at any time to view your HotBox order history and track the status of your orders placed online. In order to view the information in the My Account section of the site you must first log in using your username and password. Remember your username is your email address. If at any time you would like to be removed from our email list please send an email to and type “Remove” in the subject line.

Information Usage

The information collected during registration is used primarily to process and ship your order. Your account information is maintained privately on our secure web servers. Occasionally, unless otherwise requested during the check out process, HotBox may share information about our customers with affiliated companies and other reputable third party vendors in order to enhance the service we provide. HotBox requires this information be handled securely and responsibly. HotBox does not sell, share, or rent email addresses and does not condone unsolicited email.

HotBox will disclose any information we maintain when required to do so by law, for example, in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency’s request.

Remember, HotBox will not use or transfer the personal information provided to us in ways unrelated to the ones described above without also providing you with an opportunity to opt out of these unrelated uses.


Cookies are small text files stored on your computer’s hard drive that HotBox uses to enhance your online shopping experience. Cookies are also used to speed up the browsing experience and website performance while using They are used to personalize your experience while using our website. Finally, we also use cookies to remember your information when you come back to our site. This functionality is activated when the “remember me” check box is clicked. To turn this functionality off simply uncheck the check box.

The Privacy of Young Customers

HotBox does not knowingly collect information from children under the age of 13. Children under the age of 13 should have their parents fill out required registration information.


The security of the information regarding your order is very important to us. We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. You can be assured that all sensitive information will be handled with the utmost discretion and security. SSL technology encrypts your order information to protect it from being decoded by anyone other than HotBox.

Questions or Concerns

If you have any questions or concerns regarding our privacy policy, please contact our main office at:

384 Yonge Street

Unit #67
Toronto, ON M9B 1S8 

(647) 341-5333